Dedicated team & claims

A dedicated team for each client company communicates through the system, by phone and by messenger, and responds in real time.

Dedicated Team

A dedicated team for each client

We assign a dedicated team per client company and per site, covering everything from quotation through lead time to follow-up.

Team leader

· Sets client service policy
· Manages client contacts (sales / operations)

Sales contact

· Keeps the client relationship stable
· Customer service and issue management
· Quotation management · lead time management

Logistics contact

· Lead time management, before and after
· Period-end processing

Lead time problem: Identify the cause of the delay → adjust the schedule, find an alternative partner → feed it into partner evaluation and draw up improvements
Quality problem: Assess the defect → exchange, return or after-sales service → draw up improvements to prevent recurrence
Other problems: Immediate response and resolution

Claim Response

A response that ends in 3 steps

To spare you the wait for a phone line, we work with purchasing and site staff in real time across several channels — the system, phone and messenger.

BS ONE — 3 steps

1An issue arises on site
2The dedicated team takes it and responds in real time
3Done

Other companies — 6 steps

1An issue arises on site
2Received
3Passed to the partner company
4Partner company checks it
5Passed back to the site
6Done

Quality

Quality management

Prevention

On-demand issue from the distribution center
Standard items, off-the-shelf items and the like
Sites with resident staff: handled in person by the resident contact
Sites without resident staff: handled by phone by the site contact
Emergency contact list (BS ONE contacts · nearby partner companies)
Distributed to purchasing and site staff

Inspection

Managed with attached tags
Standard items, off-the-shelf items and the like
Managed inside the distribution center (preventing delivery errors and quality faults)
Physical inspection on goods receipt and issue

Preventing recurrence

Regular evaluation of quality and supply performance
SRM evaluation (performance review)
Regular on-site audits of partners that score poorly
Continuous search for and registration of alternative partners

A smart choice for your business: MRO procurement outsourcing

We can help with whatever you need to evaluate adopting the service. Weekdays 08:30–18:00.